27821 Fremont Ct Ste 9a, Valencia CA. 91355

Frequently Asked Questions (FAQ)

1. How do I submit my printing data to Idea Factory?
You can send us your data by e-mail at ideafactorystaff@sbcglobal.net.

2. What data format should my data be in?
.EPS format is ideal for printing, Any type of vector file will work etc. .ai,.psd,.pdf

3. What is the time I can expect my order completed?
Our standard turn-around time is 2 weeks from the time deposit is paid and art is approved. We are always willing to rush a job but additional fees may apply.

4. Can I see what my shirt will look like before it is printed?
We will send and electronic proof prior to printing on apparel.

5. What is the minimum amount I can order?
The minimum order for screen-printing and embroidery is 12 pieces. Other promotional products may have other quantities that would be determine by the third party vendor.

6. How and when do I pay?
For each order we require a 50% deposit to start the order. The rest of the payment is due once the order is complete. Terms can be negotiated for companies that reorder multiple times a year/month. We accept Visa, Mastercard and Discover checks and cash.